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Telephone Hours
Phone lines are open 8.00am to 6.30pm Monday to Friday. Both the practice and phone lines are closed for lunch between 1.00pm-2.00pm
Appointment Information
We currently offer an evening surgery once a week for routine GP appointments, cervical screening and patients eligible for NHS health checks. You may also be offered an appointment at the local Primary Care Hub at Shelley Manor Surgery which is part of a new collaboration with other local surgeries to improve access to appointments for our patients.
Medical Section
I want to contact my doctor online
eConsult is the best route to contact your doctor online. Please click below to access our eConsult system.
eConsult
I have a new medical problem
New Medical Problem
Follow this link to access information on appointments, eConsult and other ways of getting help.
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Is it an Emergency?
Always call 999 for an emergency situation
DO NOT DELAY
If you are in any doubt, suffering chest pains or serious risk to life, then call 999 immediately. Do not wait to ask the surgery or send emails or contacts through this portal.
I'm worried about my child
The resources on the Healthier Together website have been developed in partnership between parents and healthcare professionals from across Dorset, Hampshire and the Isle of Wight.
You'll find clear information on common childhood illnesses, including advice on what 'red-flag' signs to look out for, where to seek help if required, what you should do to keep your child comfortable and how long your child's symptoms are likely to last.
I'm worried about my child
I'm worried about someone's safety
In an emergency please dial 999
If you have concerns about an adult or child living in the Bournemouth Christchurch and
Poole, please click here to read the contacts and support available to you.
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I need a sick/fit note
We can offer you a fit/sick note in most instances if you have already been seen by another health service, e.g., A&E, out patients, walk-in clinics. Please raise your request in eConsult.
eConsult
I need to order my repeat prescription
The quickest way is to order repeat prescriptions is by completing our online form
Order
I'm worried about cancer
Spot cancer early
It’s important to know your body and to tell your doctor if you notice a change which isn’t normal for you.
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Cancer Screening
Cancer screening is meant for healthy people with no symptoms at all. If you have symptoms, you should tell your doctor.
Screening looks for early signs that could mean cancer is developing. It can help spot cancers at an early stage, when treatment is more likely to be successful and the chances of survival are much better.
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I would like to register for online services and the NHS App
The NHS App allows you to access a range of NHS services. You can download the NHS App on your phone or tablet. You can also access the same services in a web browser by logging in through the NHS website. Find out more about who can use the NHS App.
The NHS App
I would like to register as a new patient
Register with Beaufort Road Surgery
The registration process will take around 15 minutes to complete. You will need to complete the process in one session.
Register
Choosing Well - The right health service for you
Self Care
The best choice for Minor Illness
Self Care
The best choice for minor illnesses:
- Try the NHS online symptom checker
- Keep a well stocked medicine cabinet, guidance can be found at: www.nhs.uk/Livewell/Pharmacy/Pages/Yourmedicinecabinet.aspx
- Patient.co.uk is an online resource loaded with tips and advice on the different self care options and how to go about treating your minor ailments. Click on the link: www.patient.co.uk
- Selfcareforum.org contains downloadable leaflets and information on a huge range of minor ailments. Click on the link:www.selfcareforum.org
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NHS 111
For urgent medical needs that ARE NOT life threatening
NHS 111
- For urgent medical needs that ARE NOT life threatening
- They offer advice on treatments for various injuries, allergies, general health, bleeding, dental issues, head and neck injuries and sexual health
- They can refer you to the nearest health service
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Pharmacists
Talk in confidence, without appointments
Pharmacists
- Talk in confidence, without appointments
- Offer advice on minor ailments such as coughs and colds, earache, skin rashes and sore throats
- They can provide services such as Chlamydia testing, emergency contraception and stop smoking services
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GP
When illnesses aren’t responding to self care or advice from your pharmacists call your GP surgery
GP
- When illnesses aren’t responding to self care or advice from your pharmacists call your GP surgery
- Visit when you are suffering from a persistent illness
- When you have a ‘flare-up‘ of a long standing illness
- When you are in need of any vaccinations
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A&E / 999
For emergencies that are critical or life threatening
A&E / 999
For emergencies that are critical or life threatening such as:
- loss of consciousness
- persistent severe chest pain
- acute confused state and fits that are not stopping
- severe bleeding that cannot be stopped
Visit A&E or call 999
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Self Referrals
All of the services below can be used with a self-referral if you meet the criteria listed. If you do not meet the criteria or do not think you are eligible for self-referral, then you may still be eligible to use the service but would need to discuss with a Doctor your circumstances – in this case please raise an eConsult with your details.
Mental Health
Is Steps2Wellbeing for me?
We offer talking therapy for common mental health issues.
So, if you are feeling down, worried or stressed we can help. Sometimes symptoms can happen because of our mental health.
steps2wellbeing
Mental Health Crisis
If you are struggling to cope or feel yourself nearing a breakdown, Access Mental Health is here to provide help to people in Dorset.
You don't need to be referred by your GP or other health professional, you can just reach out for help when you need it.
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Sexual Health Clinic
You don’t need a GP referral to access NHS Sexual Health Clinics
Sexual Health Dorset provides free services across the county.
We run appointment services from 6 different clinics.
Find a Clinic
MSK Dorset (Physiotherapy)
Do you think you need physiotherapy?
We understand how aches and pains in your joints, muscles and bones can cause frustration and worry impacting on your daily activities.
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Lifestyle Support
We are here for your health and wellbeing. We're here to support the health and wellbeing of residents in Dorset.
Everyone is different, that's why our service is flexible. Get access to tools, learn about healthy living, speak to an advisor or coach.
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Are you a Carer?
Letting us know you are a carer allows us to offer you other services to help you care for your own health, for example priority flu appointments or more flexible appointment booking. We can also signpost you to support if and when you need it.
Carers Assessment
A carer’s assessment is a conversation with a professional social care worker about how being a carer affects you and the way you are able to live your life.
Please speak to our carer’s lead, Paulette, for more information. She’s available on a Tuesday, Wednesday and Thursday to speak too. You can contact her on 01202 433081 ext. 218.
Carers Resource Information
If you look after someone, we're here to help you
We have put together a range of information and help available for Carers.
Carers Resource Pages
Emergency or Crisis Situations
If the person you care for lives in Bournemouth, Christchurch or Poole, contact the Adult Social Care Contact Centre on 01202 123654
DO NOT DELAY
If you are in any doubt, suffering chest pains or serious risk to life, then call 999 immediately. Do not wait to ask the surgery or send emails or contacts through this portal.
Young Carers
You’re a young carer if you’re under 18 and help to look after a relative with a disability, illness, mental health condition, or drug or alcohol problem.
If you’re a young carer, you probably look after one of your parents or care for a brother or sister.
Click below for more information
Young Carers
Click below for more information
Register as a Carer
Please let us know if you are a Carer by completing our Carers Form
We are here to help. Please click the link to complete our Carers Online Form
Register as a Carer
What to do if the person you care for is admitted to hospital?
If the person you care for has been admitted to Bournemouth or Christchurch or Poole Hospitals and you’d like some help and support:
Please call 0300 019 8714 or email [email protected]
For more information on support available – https://www.uhd.nhs.uk/about-us/patient-experience/poole/carers-support-service
If the person you care for been admitted to Dorset County Hospital and you’d like some help and support?
Please call the Patient Experience Team on 0800 7838058 or email [email protected]
For more information – https://www.dchft.nhs.uk/patients-and-visitors/patients-with-additional-needs/carer-information/
What to do if the person you care for is admitted to hospital?
What to do if the person you care for is admitted to hospital?
If the person you care for has been admitted to Bournemouth or Christchurch or Poole Hospitals and you’d like some help and support:
Please call 0300 019 8714 or email [email protected]
For more information on support available – https://www.uhd.nhs.uk/about-us/patient-experience/poole/carers-support-service
If the person you care for been admitted to Dorset County Hospital and you’d like some help and support?
Please call the Patient Experience Team on 0800 7838058 or email [email protected]
For more information – https://www.dchft.nhs.uk/patients-and-visitors/patients-with-additional-needs/carer-information/
Reception and Administration
I have an administration request
Select this option for Temporary Patients, Change of Address, and other queries of non-clinical nature
Click here to find out further information for your general admin queries eg- home visits, private medicals etc
Contact Us
We are asking our patients to engage online using the portal options above, as we believe this will result in the most expediant answer to your queries. However, we appreciate there are times you just need to pick up the phone and speak to someone, please see our details below.