What to do when the Surgery is Closed

Outside normal Surgery Hours the emergency cover is provided by Dorset Emergency Care Service, who will arrange for a Doctor to call you to decide whether telephone advice, going to a treatment centre or a visit is necessary.

After 6:30pm on weekdays or on weekends and Bank Holidays, ring NHS111.

The Boscombe and Springbourne Health Centre at Walpole Road is also available weekends from 8:00am to 8:00pm.

Please call them on: 01202 720 174 if you need an appointment.

This service is for urgent medical situations – if you, or a member of your family, become ill and you are concerned.  It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.

Depending on the seriousness of your condition, you might also consider the following:

  • Visit a local Pharmacy (chemist).

Your local paper will have details of Pharmacies which open late on weekdays and on Saturdays, Sundays and Bank Holidays.

If you are calling on behalf of someone else please have relevant information available, such as:

  • address
  • date of birth
  • current medication
  • name of their GP

CORONAVIRUS UPDATE

The new advice issued by the Chief Medical Officer is as follows:

Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home. Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online. Stay at home advice can be found here | You can also download this leaflet: COVID-19 Advice Leaflet


COVID-19 UPDATE: 29 MARCH

Everyone must stay at home to help stop the spread of coronavirus. You should only leave the house for 1 of 4 reasons:

  1. shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  2. one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  3. any medical need, or to provide care or to help a vulnerable person
  4. travelling to and from work, but only where this absolutely cannot be done from home

Important – These 4 reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about:

staying at home if you’re at high risk of getting seriously ill from coronavirus
https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/

staying at home if you or someone you live with has symptoms of coronavirus
https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/