What to do when the Surgery is Closed

Outside normal Surgery Hours the emergency cover is provided by Dorset Emergency Care Service, who will arrange for a Doctor to call you to decide whether telephone advice, going to a treatment centre or a visit is necessary.

After 6:30pm on weekdays or on weekends and Bank Holidays, ring NHS111.

The Boscombe and Springbourne Health Centre at Walpole Road is also available weekends from 8:00am to 8:00pm.

Please call them on: 01202 720 174 if you need an appointment.

This service is for urgent medical situations – if you, or a member of your family, become ill and you are concerned.  It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.

Depending on the seriousness of your condition, you might also consider the following:

  • Visit a local Pharmacy (chemist).

Your local paper will have details of Pharmacies which open late on weekdays and on Saturdays, Sundays and Bank Holidays.

If you are calling on behalf of someone else please have relevant information available, such as:

  • address
  • date of birth
  • current medication
  • name of their GP


Stay at home for 7 days if you have either:

  • a high temperature
  • a new continuous cough

Do not go to a GP surgery, pharmacy or hospital. You do not need to contact 111 to tell them you’re staying at home. Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Only call 111 if you cannot get help online. Stay at home advice can be found here | You can also download this leaflet: COVID-19 Advice Leaflet

Click the link on the top right hand side of this page for Up-to-Date information about Coronavirus

There is separate advice about:

staying at home if you’re at high risk of getting seriously ill from coronavirus

staying at home if you or someone you live with has symptoms of coronavirus

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