We have a team of receptionists who are your first point of contact. When telephoning for medical attention the receptionist may ask you for a few details. All reception staff are fully trained and ask for these details in order that we can help you in the most appropriate way. Our receptionists are very busy at certain times of the day and we ask that you be patient. The Receptionists ease the flow of patients for the Doctors, Nurses and Health Professionals and keep the practice running smoothly. They are here to help you.
Sometimes they may need to ask for further details. They are not being nosey and are bound by the same rules of confidentiality as the Doctors and Nurses. All medical information, which is held on your behalf, is governed by the Data Protection Act and staff are vigilant in ensuring that only essential information is made known to other practice staff.
Receptionists are the engine house of the surgery, doing a wide range of administrative jobs, answering telephone calls and greeting patients at the counter. At times there may be slight delays so please be patient until they can attend to you.
The Practice employs medical secretaries and administration staff who support the Doctors and Practice Manager and are happy to help with enquiries.