How do I know if someone needs help?

If someone feels unwell, get them somewhere cool to rest. Give them plenty of fluids to drink. Seek medical help if symptoms such as breathlessness, chest pain, confusion, weakness, dizziness or cramps get worse or don’t go away.

Contacting PALS

For Bournemouth and Christchurch Hospitals contact :: 01202 704886 or 01202 704301 (please leave a message on the answer phone if you call out of hours, or if staff are helping with other enquiries and are unable to answer your call)

Email: [email protected]
PALS Co–ordinator
Royal Bournemouth Hospital
Castle Lane East
Bournemouth BH7 7DW

For Poole Hospital contact:
Tel: 01202 448499
Mobile: 07758 272495
Email: [email protected]

PALS Bournemouth Hospital – 01202 704 886

PALS Dorset HealthCare – 0800 587 4997

Temporary Residents

If you have friends or relatives staying with you and they become unwell during their stay, the Doctors are able to offer treatment. If however they are from a country with which we have no reciprocal health agreement there could be a private fee for consultations and medication.

Surgery Opening Hours

The Surgery is open from 7:30am until 6:30pm Monday to Friday.

Between the hours of 1:00pm to 2:00pm and after 6:00pm, our main entrance door is locked for security purposes.  For help during this time please phone 01202 433 081 and listen to the recorded message, which will give you clear instructions depending on the nature of your call.


Do you pay for your Prescriptions?

Prescriptions are free for:

• Men and women over sixty
• Pregnant women with a valid maternity certificate
• Children under sixteen or up to nineteen in full-time education
• Mothers of babies under twelve months
• People who receive income support (check list on Form P11 from Social Security or Post Office)
• People with family credit
• Certain chronic conditions

Named GP

All patients at this practice are allocated a named GP (this is your registered GP). You are still able/welcome to book appointments with the GP of your choice but your registered GP is responsible for your overall care. Should you wish to know who this is, please ask a Receptionist.

The Aim of the DCCG

Our aim is to be an organisation that:

Uses resources effectively and efficiently

Challenges and encourages it’s partners, members and staff to drive improvements in services and performance

Has a local focus but doesn’t lose sight of the bigger picture

Values it’s staff and membership and is a great place to work

Is trusted and builds confience in our public, patients and stakeholders

For more information on the DCCG click on the link below to go to their website:

Dorset CCG

The Doctors of Beaufort Road Surgery provide Standard General Medical Services and hold a contract with the Dorset Clinical Commissioning Group.

Telephone Advice

Our Doctors are happy to speak to you on the telephone, as a visit to the surgery may not be required. These calls usually take place at the end of morning surgery, and you should call the surgery to book a telephone appointment with your GP.

Student Doctors and Nurses

We very occasionally have student Doctors or Nurses with us for work experience. They never work without direct supervision and you will always be asked for your permission if they are involved in your care.

Access to the Surgery

A sloping path leads to the main entrance of the Surgery and toilet facilities are available.  Most Doctors and Nurses Clinics are on the ground floor and are accessible for wheelchairs. If you have trouble with the stairs please check with reception staff when booking your appointment that it will be held in a room on the ground floor, as we do not have a lift.

If you suspect a stroke act FAST

What is FAST?

• FAST requires an assessment of three specific symptoms of stroke:

• Facial weakness – can the person smile? Has their mouth or eye drooped?

• Arm weakness – can the person raise both arms

• Speech problems – can the person speak clearly and understand what you say?

• Time to call 999